Associate Director Quality

 of Purpose of the Job

In charge of the Quality of existing products and new concepts, to ensure that the products and services of the End-to- End Supply Chain (sourcing, make, deliver and Sell) meet the local and internal quality standards, regulation and specifications agreed with our customers.

Key Accountabilities

 Quality Strategy

Develop the Quality Control and Quality Assurance strategy in conjunction with key stakeholders like Marketing, R&D, Supply Chain, Sales on an ongoing basis to achieve maximum consumer experience and minimum quality failure rates and consumer complaints.

Leading Quality team

Leads the quality function across the entire Sadafco company and drives continuous improvements, capability building, talent development and succession planning amongst all employees working in QA, QC or Regulatory related functions. This requires both hierarchal and functional leadership skills.

 Member of the Supply Chain Team

Represents the Quality function within the Supply Chain Team and collaborates with these team members (pears) to continuously improve the safety, quality, service, and efficiency related performance of the supply chain.

 Quality Planning

Drive Quality planning agenda as per governmental and external customer policies, standards, and changes, to ensure that all suppliers, factories, warehouses, and transportation units meet the applicable Quality standards.

 Customer & Consumer Complaints

Owns the customer and consumer complaint process and continuously seeks for further improvements to receive optimal feedback and process this feedback fast and efficiently. Checks and investigate customer complaints, and customer feedback, in order to take appropriate action as required to maintain and further improve the level of assigned quality.

 Supplier Quality Management

In collaboration with procurement the quality performance and compliance of our supplier base is managed by QA. This includes organizing supplier audits and assessments for new suppliers and a regular follow-up with existing suppliers. Actions derived from observations during these audits or actions triggered by complaints are monitored and tracked by QA.

 Health & Safety

Ensure a clean and safe work area and potential risks are communicated for corrective action in order to follow the company’s Health & Safety policy.

 Legislative Requirements

Clarify and support the Company’s legislative requirements related to quality to ensure that the Company meets these requirements. Also ensures that the company is aligned to meet any regulatory changes that might come up on a regular basis by managing the implementation of the new changes within the given timelines.  Support the R&D department in the development of new products from the regulatory point of view.

 People Management

Conduct employee performance reviews & coordinate with Human Resources for appropriate staffing levels. Sets guidelines and formats related to Quality for Supply Chain staff how to operate and to have the reviews of Key Performance Indicators (KPI’s). Help to have the depth in the department in coordinating with Human Resources for hiring of experienced staff.

 Financial Management

Sets and participate in generating the operating budget of Quality assurance and manages the operational expenses accordingly. Anticipates pro-actively in case any deviations or new requirements occur during the financial year.

 Project management & business process ownership

Manages projects or sub activities in large multidisciplinary projects related to Quality. Owns the QA/QC business process and continuously drives improvements to digitalize and streamline processes related to QA and QC.

Job Requirements

• Educational level: Master Degree in Food Science/ Food Quality Management education/degree.
• Experienced leader and people manager
• Skilled to use & implement digital tools that support the QA and QC related process.
• Minimal experience: 10+ Years
• Languages: English, Arabic is a plus.