People System and Design Officer

Purpose of the job

Design, develop, maintain and test the software programs & workflows related to HR function as part of the scope of the project/ program in order to ensure that the solution meets all the requirements as per the scopethat it meets business needs.

Key Accountabilities

Development

• Design, develop and test software programs for various HR departments to support the business processes as per the scope of the project/program.
• Utilize standard and pre-established tools, techniques and standards including but not limited to ASP.NET, SQL Server, CSS, and Java Script and C#/VB.
• Ensure that the latest technology trends are applied during the software development, aligned as per the approved IT policies & procedures for SADAFCO.

Troubleshooting

• Investigate software errors on priority basis, fix them and document them for future reference and to avoid repetition of software errors.
• Maintain an incident logbook and review the same with the line manager on periodical basis.
• Give recommendations and propose action plan(s) for permanent solutions.

Deployment & Analysis

• Perform testing of the developed program within the development environment as per the testing protocols.
• Align with line manager regarding the testing outcomes before deployment to production environment.
• Ensure minimum service downtime due to software upgrade 

Support

• Provide support to all end users and explain the right procedures for using developed applications/workflows to assure that all transactions affecting payroll and employees’ profile are correctly processed and registered in HRMIS.

Documentation

• Ensure proper technical documentation for all relevant HR applications & workflows up to date.
• Maintain records of all enhancements and changes in software through approved development/change requests.
• Assure HRMIS is reflected and up to date in the HR Policy & Procedure Manual. Write user manuals in order to have a recorded reference for maintenance and checkups.

Implementation Development

• Maintain and manage system changes and/or updates by working closely with internal and external developers in order to meet business needs and at the same time to ensure end users’ satisfaction.

Problem Solving

• Create logical and innovative ICT solutions in order to have a flexible operation of HRMIS and solve problems on time by raising request to the service portal of MenaITech and follow up with MenaITech’s customer support team.

                Job Requirements

• Educational level: Minimum Bachelor degree in IT.
• Specific diploma/education: ASP.NET (VB, C#) SQL Server and any other related certifications.
• Minimum experience: 2 year of relevant experience. However, bright fresh National graduates can also be considered for this role.
• Understanding and insight of HR and Business processes and workflows.
• Affinity with IT.
• Proficiency in MS Office, in particular Excel and Power Bi.
• Languages: English and Arabic

Competencies

• Ability to multitask and prioritize
• Well developed analytical skills
• Creative and able to think out of the box in order to suggest new ideas
• Ability to solve problems with a sense of ownership, enthusiasm and innovation
• Good and effective communication skills: verbal, drafting, reporting
• Team Player
• Self-development skills to keep up to date with fast growing trends.
• Ability to work under pressure and handle deadlines.